Privacy policy
This policy sets out Angel Wings policies relating to management of your personal information. These policies are based on the requirements of the Privacy Act 1988 (Cth) (“Act”) including the Australian Privacy Principles (“APPs”). By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy. This Policy is periodically reviewed. Any amendments to this Policy will be notified to you by posting an updated version on our website angelwingsbylucy.com. Please note that Angel Wings website contains links to other websites. When a user has clicked on a link to another site, they leave the Angel Wings website and are no longer protected by this Policy.
What information do we collect?
Angel Wings collects information from you when you register on our website, place an order for our products, purchase our products in store, subscribe to our newsletter or respond to a survey.
Angel Wings collects and/or holds your contact information such as name, address, email address, telephone number/s and any other information voluntarily provided by you. After processing a transaction, we do not store your financial details.
As you browse Angel Wings, advertising cookies will be placed on your computer so that we can personalise your shopping experience. Cookies are small files that a site or its service provider transfers to your computer hard drive through your internet browser that enables the site or service provider’s systems to recognise your browser and capture and remember certain information. Cookies will monitor your activity on our website unless you deactivate them. You may choose to turn off cookies when you use our website, but this may alter your browsing experience.
What do we use your personal information for?
We use the Order Information that we collect to fulfil any orders placed through the website. Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website).
Sharing your personal information
Angel Wings has a duty to keep your personal information confidential.
Our duty of confidentiality applies except where we have consent to disclose personal information, the disclosure is permitted under the APPs or is compelled by law.
We may disclose your personal information to necessary third parties, who assist us to provide, manage and administer our services and products. In which case, your personal information will be dealt with in accordance with that entity’s privacy policy.
SMS Marketing
By opting-in for our text marketing and notifications you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.
You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform Klaviyo. This data will be used for sending you targeted marketing messages and notifications.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages.
You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
If you wish to opt out please follow the procedures above.
For more information please contact us.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at lucy@macgill.com.au